Regular Slashdot readers know from a previous story that they can get a cheap desktop with Mandrake, Lycoris, or Lindows pre-installed from Wal-Mart.com, and the more savvy readers might know about Linux desktops from Pogo Linux or Penguin Computing. But, if you wanted a laptop with Linux pre-installed I only knew of Emperor Linux and their cheapest laptops are about $2000.00, not what your average fiscally-minded geek has in mind. Now, PC Club, who operates retail stores primarily in the Western United States, is offering Red-Hat pre-installed on a laptop that starts at $899. It is rare to hear of a physical retailer where you could walk in and play with a laptop with Red Hat on it and then take it home. In doing research for this, I also found Los Alamos Computers, who will pre-install Debian, Slackware, Mandrake, SuSE, or Red Hat on a Laptop that starts under $1000! They also will deliver your computer running the file-system of your choice, and pre-install Apache and Samba if you request it. Wow! I also found Qli Linux willing to install all of the above, plus Gentoo or Xandros on their laptops. Things seem to be getting better for those who'd like to buy mobile hardware with Linux on it already ready-to-go. I'd be pleased to hear of other low-cost laptops with Linux pre-installed like those from Los Alamos Computers and Qli. While PC Club offers me a local retailer, I get the impression that these other guys are Linux experts and so the service down the road will be much more enjoyable. (This was a Slashdot submission, but they rarely post my stories. They have selected each of these in the past though.)
Posted by Brian at April 8, 2003 10:06 AM | TrackBackI wouldn't recommend QLI. Their customer service is pretty bad. Check the Better Business Bureau first.
In September, 2003, the power regulator on my QLI Emperor Laptop went belly-up. I emailed QLI and they recommended that I send it to them for a repair estimate. On September 20th I did. I haven't seen the laptop since. It's now February, 2004.
At the end of September I wrote in to ask if they'd received the laptop, and they replied "your system is being evaluated, and we should have a repair estimate in the next 5-7 days." Three weeks later I wrote to ask about the estimate and was told "give us a day or two and with all luck we will have your estimate, and possibly even the parts needed."
Ten days after that (now we're at the end of October), they respond to my increasingly worried email: "The best info we've been able to gather on that unit so far is 'No Problem Found'... We will keep you posted as soon as we hear word."
This is starting to look bad. Over a month after receiving my laptop, they've gone from saying they're on the verge of having the parts needed to repair it to saying that they haven't found any problem. I call QLI and talk to a representative there who tells me that the motherboard will have to be replaced because the power regulator is part of the motherboard and can't be replaced seperately. I ask them to send me a repair estimate for the motherboard replacement.
On November 11th, they finally send me an estimate: "The repair estimate is $475.00 to completely fix the system, as there is a motherboard/power connector problem." I decide to go ahead with the repairs and I PayPal the $475 to QLI the same day. I ask QLI: "Do you have any estimate for when the repairs will be complete?"
The response: "We ask, and get back to you later today or tomorrow. Our rough guess would be about a week."
They did not get back to me "later today or tomorrow" so on November 28th I asked again: "Do you have an estimate as to when the repair work will be done and I'll have my laptop back?"
On December 2nd they replied "Your system is at the manufacturers facility in China/Hong Kong. We have been charged for the replacement part, however that is their standard policy for any out of warranty service. We can drop a note to them and see how things are progressing.... As we are updated, we will pass information along to you."
I thanked them for the update, and waited until January before emailing again to ask if there was any change in status. My January 5th letter wasn't answered. Ditto January 16th, January 20th and January 23rd. I called the QLI toll-free number - it was down (and was still down a month later when I called again).
So I sleuthed around and found the owner's cell and home phone numbers and left messages for him there. That finally got a response: "We had to put in another call to the manufacturer. The word we have is the power board is not the cause of the problem, and they are now claiming it is the motherboard. We are waiting for a price estimate, and there is currently an amount on deposit, as you were charged a deposit fee from our records. The manufacturer was shut down for the chinese new year, we've just been getting caught up from the holiday rush, please excuse the delay."
Naturally, I was flabbergasted, and wrote back explaining that the $475 was not a deposit, that the motherboard had always been the problem, and that they'd had my laptop more than long enough to fix it and return it to me. It's mid-February. My laptop has been missing for almost five months now. I've put in a complaint to the Better Business Bureau (and that's when I found out I wasn't the first one).
More about QLI Linux
Posted by: Veter Patson at February 13, 2004 04:50 PM